Using Cognitive-Based Communication Skills with Individuals on Supervision

Course Code: REL-PSC-0-CBCSICS

Hours: 2.25

Type: Online Course

Content Expiration Date: 3/31/2027

Learning Objectives:
Identify the nine elements of an antisocial cycle of thinking.
Explain four skill strategies in cognitive-based communication.
Determine which of the basic communication skill strategies to use when confronted with certain types of behavior from individuals under supervision.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Understanding Behavior

Behavior is Not as Random as It Seems

Antisocial Cognition: A Criminogenic Risk/Need

Common Themes to Antisocial Thinking

Cycle of Antisocial Thinking and Behavior

The Cycle Demonstrated through Jimmy

A Caveat About the Cycle

The Four Skill Strategies

Review

Summary

Section 3: Skill Strategy: Set Clear Goals

Set Clear Goals

Setting an Expectation of Cooperation

Establishing Clear Limits

Delineating Official and Unofficial Conditions

Fostering Open Communication

Review

Summary

Section 4: Skill Strategies: Depersonalizing Conflict and Personalizing Cooperation

It’s Nothing Personal

Using Authority from a Personal vs. Impersonal Attitude

John

How Personalizing Cooperation Connects with Depersonalizing Conflict

Strategies to Personalize Cooperation

Review

Summary

Section 5: Skill Strategy: Presenting Choices

Presenting Choices

Joe

Presenting Choices with Graduated Responses

Responding to Joe’s Choice

Keys to Presenting Choices with Limited Options

Review

Summary

Section 6: Bringing it All Together

Using the Strategies Together

The Home Visit

Knowledge Check

Russ’s Frustration Grows

Russ Tries to Lay Blame

Krista Turns the Conversation Around

Summary

Section 7: Conclusion

Course Summary

Course Contributor(s)

References

Writer: Kimberly Cobb, MS

Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new staff joining the Relias Content Department. She has a Bachelor of Science degree in Correctional and Juvenile Justice Studies and a Master of Science degree in Criminal Justice. She has over 25 years of experience working in criminal and juvenile justice. Her work includes direct service, research, publication development, and training and technical assistance development and delivery.

Instructor: Michael J. Dooley, M.Ed.

Mr. Dooley has more than 42 years of correctional experience working in prisons, jails, probation, parole, and training. He recently directed the training program for the Pennsylvania Department of Corrections including pre-service and in-service training for over 18,000 employees. Mr. Dooley started his corrections career as a corrections officer with the Vermont Department of Corrections, where he spent 18 years working in a variety of capacities including probation and parole, management, and training. He worked with the National Institute of Corrections for 12 years managing training, technical assistance, and curriculum development for a variety of issues including mental health, leadership development, training capacity building, restorative justice, and distance learning. He earned a Master of Education from the University of Vermont in 1992, and a Bachelor of Science in criminal justice from the University of Delaware in 1977. Mr. Dooley is a member of ACA and currently serves as a commissioner on ACA’s Accreditation Commission. Mr. Dooley currently provides independent consulting services in the areas of training management, curriculum design and development, leadership, mental health, and offender communication techniques.

Target Audience:
The target audience for this course is: Intermediate level Public Safety Personnel; in the following settings: Public Safety Agencies.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.