Effective Use of Verbal Communication Skills When Supervising Individuals in Custody

Course Code: REL-PSC-0-EVCSSIC

Hours: 0.75

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
List key communication skills for correctional officers to use with inmates to increase positive outcomes.
Recall specialized communication skills officers may use to encourage compliance and cooperation among inmates.

Outline:

Section 1: Key Communication Skills in Corrections

Verbal Communication Skills

Communication Skills with Special Populations

Review

Key Takeaways

Section 2: Specialized Communication Skills in Corrections

Using Verbal Communication Skills in Corrections

Review

Key Takeaways

Section 4: Conclusion

Course Summary

Course Contributors

References

Writer: Kimberly Cobb, MS

Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new staff joining the Relias Content Department. She has a Bachelor of Science degree in Correctional and Juvenile Justice Studies and a Master of Science degree in Criminal Justice. She has over 25 years of experience working in criminal and juvenile justice. Her work includes direct service, research, publication development, and training and technical assistance development and delivery.

Subject Matter Expert: Shawn Laughlin

Shawn is the Commander of the Broomfield Detention Center; a 224 bed City/County Detention Facility. He serves on the AJA Board of Directors as the President. He has presented at AJA & NCCHC and has worked in corrections for 29 years in all areas of Corrections. He is a recognized expert in both state and federal court regarding correctional operations. Additionally, he has been an instructor for the County Sheriffs of Colorado for 13 years in all aspects of jail operations and serves as an S.M.E. for curriculum development. He is the past Secretary of the Colorado Jail Association. Shawn holds an Executive Certificate in PhD studies from Liberty University and an M.A. degree in Criminal Justice Administration from the University of Colorado and has been a Certified Jail Manager since 2005. He is a graduate of the National Jail Leadership Command Academy #3. His innovative programs and partnerships have been recognized by the State of Colorado and DOJ as models for other facilities.

Target Audience:
The target audience for this course is: Correctional Officers; in the following settings: Adult Corrections.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.